Description
Home2 Suites by Hilton is seeking a Front Desk Agent to join their team!
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
Pay range: $17.00- $18.00
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Skills
Preferred
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Peer Recognition: Inspired to perform well by the praise of coworkers
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Preferred
Licenses & Certifications
Preferred
Experience
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
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